Returns, Refunds, Cancellations, and Exchanges – Crestmart
At Crestmart, your satisfaction is our priority. Please read our policy carefully to understand how returns, refunds, cancellations, and exchanges are handled.
What We Will Do Together
Step 1: Raise a Return or Replacement Request
- If you’ve received a wrong, expired, or damaged product, please raise a return or replacement request within 7 days from the delivery date.
- Submit your request with your order and contact details.
- You can also raise a request via the Chat option on our website or app.
- For damaged or missing items, please raise the request within 2 days of delivery.
Step 2: Review of Request
- Please allow up to 2 working days for us to review and validate your request.
Step 3: Product Pickup
- Once approved, we will arrange a reverse pickup through our courier partner.
- You do not need to self-ship the product; our logistics team will handle it.
Step 4: Product Receipt & Final Action
- After we receive your product, we will perform a quality check.
- Based on the outcome, we’ll proceed with either:
- A replacement, or
- A refund, depending on stock availability.
Replacement & Exchange Process
- We’ll schedule the pickup of the item once your return request is approved.
- After the product reaches us and passes quality inspection, a replacement will be initiated.
- If the original item is out of stock, you will be offered:
- A full refund, or
- An exchange with a similar product, if you agree.
Exchange Delivery Timeline
- Replacements or exchanged items will be shipped within 2–4 business days after quality check.
- You can expect delivery within 5–7 business days from dispatch, depending on your location.
Returns/Replacements Not Accepted If:
- The product is used, opened, or altered
- Original packaging, labels, or mono cartons are missing
- Return/replacement request is raised after 7 days
- Damage or missing item is reported after 2 days
Order Cancellations
- Customers can cancel their order at any time before dispatch.
- Once an order has been dispatched, it cannot be cancelled.
Refund Process
For Prepaid Orders:
- Refunds will be credited to your original payment method within 3–5 business days.
Refund Timelines:
- Canceled Orders: Refunds are processed within 3–5 business days.
- Returned Items: Refunds are processed within 7–10 business days from pickup and successful quality check.
Partial Order Returns
Yes, you may return any eligible items from your order within 7 days, subject to the conditions mentioned above.
Contact Us
📧 Email: admin@crestmart.in
🌐 Website: www.crestmart.in
📞 Phone: +91-7702591496
🏢 Office Address:
503-B, NBC Complex, Plot No 43, Sector-11,
CBD Belapur, Navi Mumbai, Thane,
Maharashtra – 400614, India
Company Name: Dataapps Technology Pvt Ltd